IT Service catalogue
The provision of IT services at ETH Zurich is carried out by IT Services which acts as a central ICT provider. Additionally, it provides departments with IT Support groups.
Support & alert times
- DownloadService categories overview (PDF, 396 KB)vertical_align_bottom (in German)
- DownloadService category "standard" (white) (PDF, 117 KB)vertical_align_bottom (in German)
- DownloadService category "day critical" (green) (PDF, 72 KB)vertical_align_bottom (in German)
- DownloadService category "critical" (blue) (PDF, 72 KB)vertical_align_bottom (in German)
All requests and incident reports are managed and evaluated via the central ticket system. Response and resolution times, quality, security incidents and the ticket survey are collected in order to take any corrective or optimising measures.
Available services
Cloud subscription
Public cloud services based on the specifications of the Federal Data Protection Officer and the Data Protection Officer of the Canton Zurich and in consultation with the ETH Legal Service, the Chief Information Security Officer and Chief IT Security Officer of IT Services. Read on
Chat
With the chat system you can communicate confidentially in real time in pairs or in groups. Read on
> protected pageSLA Chatlock
Mobile telephony
The service Mobile telephony is an additional offer for mobile telephony at ETH Zurich and complements fixed network voice communication. Read on
Softphone telephony
A softphone is a software application that is installed on a PC, laptop or mobile device to operate telephony as a software solution. Read on
Voice communication (telephony)
Administration of ETH business numbers. Read on
MS SQL
Hosting, monitoring and backup of MS SQL databases for organisational units at ETH Zurich. Read on
> protected pageSLA MS SQLlock
MySQL
Hosting, monitoring and backup of MySQL databases for organisational units at ETH Zurich. Read on
> protected pageSLA Managed MySQLlock
> protected pageSLA Unmanaged MySQLlock
PostgreSQL
Relational database management system largely compliant with the SQL standard ANSI-?SQL 2008. Read on
> protected pageSLA PostgreSQLlock
Mail archive
Copy of mail items from the mailbox, to an archive system with web-based full text search and including attachments. Read on
> protected pageSLA Mail und Groupwarelock
Mailbox
Access to the personal mail profile incl. calendar and contact data based on Microsoft Exchange. Read on
> protected pageSLA Mail und Groupwarelock
Mail filter
The mail filtering service scans incoming mail for spam, phishing, malware and scam messages. Read on
> protected pageSLA Mail und Groupwarelock
Sympa mailing lists
The sympa mailing list system offers closed and open mailing lists as well as moderated and unmoderated discussion groups. Read on
> protected pageSLA Sympa-Mailinglistenlock
Active Directory
User accounts, computers, group information and group policies are administered in the Active Directory. Read on
> protected pageSLA Active directorylock
Active Directory Federation Service
The Active Directory Federation Service manages the various federation trusts with internal/external service providers. Read on
> protected pageSLA Active Directory Federation Serviceslock
Authentication and authorisation infrastructure
Service used across various organisations that regulates and simplifies access to networked resources. Read on
> protected pageSLA AAIlock
Identity and access management
Central administration of all the IT services and relevant identity data at ETH. Read on
> protected pageSLA Identity und Access Managementlock
LDAP
Authentication, authorisation and information service based on the OpenLDAP software. Read on
> protected pageSLA LDAPlock
Multifactor authentication
Multifactor authentication as best practice for protecting digital identities and applications. Read on
SWITCH edu-ID
SWITCH edu-?ID is a digital identity for lifelong access to services in the university environment. Read on
Audio-/video production
Creating videos for documenting projects, the ideas of individuals and institutions or the visualisation of scientific research. Read on
> protected pageSLA Audio-/Videoproduktion (in German)lock
A/V checkout service
Free leaning of equipment for recording or playback of audio and video for students and organisational ETH units. Read on
> protected pageSLA Ausleihdienst Multimediager?telock
A/V infrastructure consulting and planning
Consulting and planning of audio/video infrastructure in lecture halls, seminar rooms and meeting rooms. Read on
> protected pageSLA A/V-Infrastruktur Beratung/Planunglock
Digital signage
Infrastructure and support for the operation of information monitors: from electronic door signs to video walls. Read on
> protected pageSLA Digital Signagelock
Event recording
Manual recording of events, conferences and lectures at ETH. Read on
> protected pageSLA Event-Technik (in German)lock
Lecture recording
Automatic recording of events, conferences and lectures at ETH in it equipped rooms. Read on
> protected pageSLA Vorlesungsaufzeichnunglock
Technical support in auditoriums and seminar rooms
Technical support in auditoriums and seminar rooms of the Rectorate. Read on
> protected pageSLA H?rsaal/Seminarraum-Maintenance & Supportlock
Video conferencing
Presentation transmission (content sharing) from the workplace as well as both large and small special meeting rooms and specific lecture halls. Read on
Video distribution
Publication of videos on the ETh video portal, ETH websites, and event live streaming. Read on
> protected pageSLA Videodistributionlock
Data centre network connectivity
Wired access to the ETH network in server rooms. Read on
Office network connectivity
Distributed wireless and bound access to the ETH network within the ETH campus. Read on
Proxy
The proxy service allows computers that are not directly connected to the Internet to make use of internet services. Read on
Remote network connectivity
Access to the ETH network from outside the ETH campus. Read on
SWITCHlan SCION Access
The connection to the internet architecture SCION takes place through SWITCHlan. Read on
Print service
Copier and printer with follow-?me-printing with appropriate cost allocation. Read on
> protected pageSLA Print Service für Mitarbeitendelock
> protected pageSLA Print Service für ETH-nahe Einheitenlock
Print service for students
Prepay stations for copying and printing. Read on
> protected pageSLA Print Service für Studierendelock
Contract management and purchasing
Central procurement and contract management for IT hardware, software and/or IT services. Read on
eSign
eSign enables the customer to sign digital documents electronically and in compliance with the law. Read on
> protected pageSLA eSignlock
Hardware sell-off for the Central Bodies (HWA-ZO)
Employees of the central bodies have the opportunity to purchase hardware no longer used and decommissioned at ETH for private use. Read on
> protected pageSLA Hardware-Abverkauf für die Zentralen Organelock
IT Shop
The IT Shop is a centralised portal that allows ETH members to obtain self service IT and management services. Visit the IT Shop. Read on
> to the protected pageIT Shoplock
> protected pageSLA IT-Shoplock
eSiegel
eSiegel supports the customer with electronically stamping official ETH documents. Read on
> protected pageSLA eSiegellock
IT security consulting and auditing
Advice to improve your IT security system. Read on
Network anomaly detection
Monitoring of the entire ETH network for irregularities and potential hazards. Read on
> protected pageSLA Network Anomaly Detectionlock
PKI certificate management
Support in purchasing, administration, storage and rolling-?out of various types of certificates. Read on
> protected pageSLA PKI Zertifikatsmanagementlock
System health service
Monitors IT systems in the ETH Zurich network and evaluates risks and vulnerabilities. Read on
> protected pageSLA System Health Servicelock
Kubernetes as a Service
Kubernetes as a Service (KaaS) offers customers Kubernetes clusters with full administrator rights. Read on
> protected pageSLA Kubernetes as a Servicelock
Leonhard Med Secure Scientific Platform
Specialized solutions for the secure handling of strictly confidential and confidential data. Read on
> protected pageSLA Leonhard Med Secure Scientific Platformlock
Polycloud
The Polycloud service provides virtual machine (VM) management in hybrid cloud. Read on
> protected pageSLA Polycloud (in German)lock
Scientific compute clusters
Design, procurement, installation and operation of central clusters for High Performance Computing and Big Data applications. Read on
> protected pageSLA Scientific compute clusterslock
Virtual servers
Provisioning of virtual servers running VMWare ESX (Linux-?based or Windows-?based), including operating on request. Read on
> protected pageSLA Virtuelle Serverlock
Application portfolio management
The IT Services securely manages and supports the software application portfolios of ETH organisational units. Read on
CRM (Dynamics 365) as a Service
The IT Services advise and assist you with the implementation of "your" Customer Relationship Managment (CRM) system. Read on
Management support for courses and events
Providing comprehensive support for course and event planning with a standard software application. Read on
> protected pageSLA Unterstützung Management Kurse/Anl?sselock
Newsletter
The newsletter service is available to ETH employees, lecturers, and board members of student associations. Read on
Research data management
Providing to research groups a way to annotate, store, and managing experimental & computational data. Read on
> protected pageSLA Research Data Nodelock
> protected pageSLA Research Data Hublock
Software consulting
ETH organisational units can request a software related consulting service from the IT Services department. Read on
Software projects
The IT Services perform software projects on behalf of ETH organisational units within a framework of a relevant project agreement. Read on
Backup and restore
Daily, automatic backup of file systems / databases, and restore all backed up data in case of disaster. Read on
> protected pageSLA Backup und Restorelock
Clientbackup
Automatic data backup for mobile device users and data recovery for mobile devices. Read on
> protected pageSLA Clientbackuplock
Cost defined storage
Storing large amounts of data with minimal hardware and service costs. Read on
> protected pageSLA Cost Defined Storagelock
Long term storage
“Storage worthy” long-term preservation of compressed and unstructured data. Read on
> protected pageSLA Long Term Storagelock
Network attached storage
Centrally managed network storage for ETH organisational units. Read on
> protected pageSLA Network Attached Storagelock
polybox
The personal, on the Internet accessible, “Dropbox”-like storage space in the ETH cloud. Read on
> protected pageSLA polyboxlock
ETH internal IT courses
Current ETH internal IT courses. Visit the IT courses
IT Training and Compicampus
IT courses for internal and external applications and on general IT topics. Read on
> protected pageSLA IT Training und Compicampuslock
For questions regarding an official ETH website (ethz.ch), please consult the webpage AEM Websites.
Blog hosting
Provides an infrastructure for managing subject-specific blogs for ETH members and organisational units. Read on
> protected pageSLA Blogslock
Collaborative LaTeX editor Overleaf
The collaborative LaTeX editor Overleaf offers real-time collabo?ration by multiple authors on LaTex online documents. Read on
> protected pageSLA Overleaflock
Data dashboard
Data visualisation provides an easy-to-use method to identify and understand trends, spikes and patterns in data. Read on
Gallery hosting
Filing system for the storage and presentation of images. Read on
> protected pageSLA Galerie Hostinglock
Online surveys
Web based tool which offers all the necessary features for the creation, execution and analysis of surveys and evaluations. Read on
> protected pageSLA Online Umfragenlock
Personal website
Operation of Linux-based web applications and hosting of personal websites for ETH members. Read on
> protected pageSLA Pers?nliche Websitelock
Redirect management tool
With the Redirect Management Tool redirects of the old URLs to the new URLs can be configured. Read on
> protected pageSLA Redirect Mangement Toollock
Revision control
The revision control service enables version management to be handled centrally for files and directories. Read on
> protected pageSLA Versionsverwaltunglock
SharePoint site hosting
Providing a custom design collaboration platform for organisational units, project and research teams at ETH. Read on
> protected pageSLA SharePointlock
URL shortener
Generating automatically shortened URLs. Read on
> protected pageSLA URL Shortenerlock
Web hosting
Linux based web infrastructure for dynamic websites. Read on
> protected pageSLA Web Hostinglock
Wiki hosting Confluence
Managing wiki websites on our centrally operated platform. Read on
> protected pageSLA Confluencelock
Client delivery and management
Setup and operation of clients and servers for different operating systems over the network. Read on
> Various SLAs
Online examinations
Providing and maintaining specially monitored Virtual Desktop Infrastructure (VDI) for online tests at ETH.
Visit the LET webpage for more information
PC workstations for ETH-affiliated units
PC workstations and IT support for ETH-affiliated units as well as teaching and research facilities outside the academic departements. Read on
Service by ISG
Cost-efficient, scalable and secure provision of commodity IT solutions and management of IT workplaces for ETH organizational units and ETH-related or associated organizational units. Read on
> protected pageSLA Service by ISGlock
Student computer classrooms and labs
The computer classrooms are provided for online exams, lectures, classes and for general use. Read on
Virtual desktop infrastructure
Providing virtual desktops or workstations in any number within a short time. Read on
> protected pageSLA Virtuelle Desktop Infrastrukturlock
Windows-based workstation
Fully managed and standardised Windows based IT-?workplace for the central bodies. Read on
> protected pageSLA WAP-ZOlock